Frequently asked questions

You have questions and we have answers.

 

When is the best time to contact you about engaging your services?

Ideally, we would like to hear from expectant mothers in the second trimester. This enables us to plan sufficiently for your baby’s arrival and ensure we’re able to have a placeholder for your family on our schedule. Of course, we know birth and new babies can be unpredictable. If you’re interested in our care and would like to have a conversation about your options, please contact us as soon as possible.

 
 

Do you require a contract?

We don’t require a contract. However, clients are scheduled based on priority, with top priority given to contracted clients. We do provide as-needed services as long as we have a team member available. As-needed services are a higher rate, and must be pre-paid the day the service is to be provided.

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Do you require a minimum amount of hours?

Yes, we have a minimum of 8 hours for overnight care and 4 hours for daytime care. Our night hours begin no later than 11 PM and end no earlier than 6 AM. We set these hours for the safety of our team and driving during the nighttime hours.

 
 

How many days/weeks do you recommend for newborn services?

Our recommendation is dependent on your budget and your goals for your baby and your family. For overnight care, consider if you would like sleep training or sleep conditioning implemented during the time you are hiring us. If yes, we highly recommend 5 to 7 nights per week for 10-12 weeks if you want your baby sleeping 8-12 consecutive hours per night. Otherwise, we are there to help and support any family as much or as little as they need.

 

Trainings & Certifications

 What are the different levels of trainings?

 
  • A night nanny most often refers to someone who tends to a baby during the night. A night nanny has limited newborn care education and during their internship or training, night nannies are only there to provide the parents or caregivers a night of quality sleep. They are reactive caregiver that acts under the directions of the parents. Parents get very limited to no information and education about your baby or birth recovery from a night nanny. Our night nannies are all CPR certified and in the process of completing their Newborn Care Specialist (NCS) or Postpartum Doula training or certification requirements. (Individuals on average require: 180 to 1800 hours of specific case work experience based on desired level of training or certification.) Our night nannies must have completed one of these course trainings and are enrolled in our internship program for their exams and certification. Night nannies sleep when the baby is sleeping during the night.

    Rate: $40/hour

    ***Night nanny rates are only available in specific locations and based on availability.

  • A Postpartum Doula is a non-clinical professional who provides emotional, physical, and evidence-based informational support to the new family after the birth of their baby. This type of support helps families so they can better care for their new baby or babies. Postpartum Doulas instruct on birth recovery and basic infant care, provide feeding support and information whether breastfeeding or bottle, comfort, assist with household organization, and provide referrals as needed. Postpartum Doulas typically work during the day, but can work overnight under a parent’s supervision. Certified Postpartum Doulas must have completed their professional education and certification requirements. We only recognize these established organizations of training and certification for our postpartum doulas: DONA, CAPPA, ICEA, ProDoula, Stillbirthday.

    Rate: $50/hour

  • A Newborn Care Specialist (NCS) is someone who has received specialized training in newborn care and has extensive newborn care experience. This specialist possesses the knowledge necessary to provide both responsive and proactive care on behalf of a family and their newborn(s). An NCS is a proactive caregiver who is capable of applying their skill set through hands-on guidance and provides instruction for the parents on how to care for their new baby. The NCS’s comprehensive experience and knowledge covers a wide range of issues such as breastfeeding and bottle-feeding families, healthy sleep habits, scheduling, swaddling techniques, and self-soothing techniques, and sleep teaching from birth to six months of age. Their experience and knowledge is in the care of singletons, preemies, multiples, and babies with special needs. The amount of care that an NCS provides for the baby is up to the parents. They do not take over complete care of the newborn unless instructed to by the parents. NCS’s provide ongoing support to families for the first three to six months and can provide care throughout the day, night, or round-the-clock care. They must have completed at least 2 consecutive years of recent postpartum home care experience. We only recognize Gentle Blessing, Newborn Care Training Academy, and Newborn Care Solutions for our NCS training and testing.

    Rate: $50/hour

  • In addition to meeting the expectations of a standard level NCS and also Certified Postpartum Doula, our advanced specialists must have at least 4 consecutive years of recent postpartum support experience and their credentials up to date. These are experts who have been professionally educated with a strong history of excellence in hands-on skill set implementation for top level cases including training with twins, high-order multiples and preemies, sleep training newborns and older infants through the toddler years, as well as assisting with issues such as reflux, colic, and postpartum mood disorders. They often work as consultants in observations, evaluations, assessment and solutions-based case work. This person collaborates with other elite professionals with whom they can consult and provide parents with the highest level of newborn care and education. ANCS’s are often hired for sensitive cases of infant or mother recovery care including: mothers who are at high risk for or are experiencing postpartum mood disorders, high-risk pregnancy which can affect physical recovery and mental state, and babies that have spent time in the NICU.

    Rate: $55/hour

  • Similar to our Newborn Care Specialists, our Infant Care Specialists focus on the growth and development of babies ages 6 months and above. They provide activity schedules designed to assist babies to achieve their individual developmental milestone needs while tracking their achievements. Infant Care Specialists also plan coordinated activities designed to introduce age appropriate level socialization for your child. Examples are library reading hours, small play groups, and walks in social settings as appropriate.

    Base Rate $45/hr

  • A baby nurse refers to a Registered Nurse (RN) only. A Baby Nurse cares for newborns with medical issues or challenges. They help parents transition to life at home with a newborn that may have these challenges. They are familiar with medical terminology and procedures assisting with babies that have spent time in the NICU and are coming home with clinical-level medical needs. Our RNs must be current in their credentials as a Registered Nurse. The Baby Hive only offers RNs who are specialized in pediatric, postpartum care and/or lactation. Our RNs are required to have at least 4 consecutive years of stellar work history experience working in private homes and or inpatient/outpatient settings.

    Base Rate: $80/hr

    **You may see the term baby nurse referring to a Newborn Care Specialist, but it’s important to differentiate between the two. In most states, it is illegal for someone to call themselves a baby nurse if they are not a Registered Nurse. Newborn Care Specialists do not have formal medical education, however, they may have additional medical education that is in addition to their NCS training.